Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. 

We are not liable for return shipping cost; nor extra labor cost.

*Please also note that if merchandise was incorrectly purchased, or never used, and wants to be returned you will be subject to a 30% restocking fee.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at itsenergyoo@gmail.com

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at itsenergyoo@gmail.com

Customers are responsible for return shipping costs.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.(We would like to receive photos of the same- This will help us to correct the flaws in our shipping and shipping partner to improve our packing )

 

Exceptions / non-returnable items 

If the product is shipped already, we do not entertain cancellations for the reason -ordered by mistake or changed your mind. Also cncellations will not be allowed on discounted products and if you have used any discount coupons or bought the item in any ongoing store sale.

Each piece in our Specially Customized Edition Collection is a soul that cannot be replicated.

For this reason, these creations are final sale.

Thank you for honoring the spirit of things that exist only once.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

If you wish to return the product within 3 days from the date of delivery due to a damaged product or wrong product delivery, the returning items. As above, your item must be in the same condition that you received it
Should be in an unused condition
Should be returned in the original packaging
Should be sent through a trusted and reliable courier with tracking

Cancellations:

Will I get a refund if I cancel my order? 

Yes, You will get a full refund if you cancel your order. However, If the product is shipped already, you will not be eligible to cancel your order. 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at itsenergyoo@gmail.com