Refund & Return Policy

Last Updated: August 10, 2026

At Its Energy, we want you to feel confident when shopping with us. Please review the following return, refund, and cancellation policy before placing your order.

1. Return Window

We accept eligible returns within 14 days of delivery.

To be eligible for a return, the item must:

• Be unused and unworn
• Be in the same condition in which it was received
• Include the original packaging and accessories, if applicable
• Include proof of purchase or the order number

Items that show signs of wear, damage caused after delivery, alteration, or improper use may not be eligible for return.

2. How to Request a Return

To request a return, please contact our customer service team at:

Email: itsenergyoo@gmail.com

Please include:

• Your order number
• The item you would like to return
• The reason for the return
• Photos of the item if it arrived damaged, defective, or incorrect

Please do not send products back without contacting us first.

Once your return request is approved, we will provide the return instructions and return address by email.

3. Change-of-Mind Returns

We accept eligible change-of-mind returns within the 14-day return window.

For returns that are not caused by a product defect, damage, or fulfillment error:

• The customer is responsible for return shipping costs.
• Original shipping charges are non-refundable.
• Returned products must meet the eligibility requirements described above.

We do not charge a restocking fee.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives:

• Damaged
• Defective
• Incorrect
• Missing an item from the order

please contact us as soon as possible at itsenergyoo@gmail.com with your order number and clear photos of the product and packaging.

If we confirm that the item was damaged, defective, or incorrectly fulfilled, we will provide an appropriate solution, which may include a replacement or refund.

For confirmed fulfillment errors or damaged items, Its Energy will be responsible for reasonable return shipping costs when a return is required.

5. Non-Returnable Items

The following items are generally not eligible for change-of-mind returns:

• Personalized or custom-made products
• Products altered according to a customer's specific request
• Gift cards
• Items marked as Final Sale
• Items that have been worn, used, altered, or damaged after delivery

If a personalized, custom-made, or Final Sale item arrives damaged, defective, or incorrect, please contact us so we can review the issue.

6. Natural Variations in Crystals and Gemstones

Many Its Energy products are made with natural crystals, gemstones, freshwater pearls, wood, and other natural materials.

Natural variations in:

• Color
• Pattern
• Transparency
• Inclusions
• Texture
• Shape
• Size

are normal characteristics of natural materials and do not necessarily indicate a defect.

We aim to represent our products accurately through product descriptions and photography, but individual natural stones may vary slightly from the examples shown online.

7. Refunds

Once we receive and inspect your approved return, we will notify you of the refund status.

If approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

Original shipping charges are not refundable unless the return is caused by an error on our part.

8. Exchanges

If you would like a different item, please contact us at itsenergyoo@gmail.com

Where appropriate, we may arrange an exchange. Availability cannot be guaranteed.

For many cases, the simplest option may be to return the eligible item and place a new order after the return has been approved.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible at:

itsenergyoo@gmail.com

Orders may be canceled for a full refund before they have been fulfilled or shipped.

Once an order has entered fulfillment, customization, or has already been shipped, cancellation may no longer be possible.

Custom-made or personalized orders may not be canceled once production has begun.

10. Return Shipping

For change-of-mind returns, customers are responsible for return shipping costs.

We recommend using a trackable shipping service when returning an item. Its Energy is not responsible for return packages lost in transit.

For verified damaged, defective, or incorrectly shipped products, we will provide further instructions regarding return shipping.

11. Contact Us

If you have questions about a return, refund, exchange, or cancellation, please contact:

Its Energy Customer Support
Email: itsenergyoo@gmail.com

Our customer service team will provide the appropriate return instructions and return address when a return is approved.