Shipping policy

Thank you for shopping with us! Please review our shipping policy for more details on how your order will be processed and delivered.

1. Shipping Rates & Delivery Times:

Standard Shipping: Delivered within 10-25 business days.
Expedited Shipping: Delivered within 7-15 business days.
Shipping Costs: Shipping rates are calculated at checkout based on your location and selected shipping method.

2. Order Processing Time:

Because every crystal must undergo a selection process before being crafted into a product.
Orders are processed within 3-5 business days from the time of purchase. Processing time may vary based on product availability.
Orders placed on weekends or holidays will be processed the next business day.

3. Free Shipping:

We offer free standard shipping on orders over $150! 

4. Delivery Method:

We ship via international carriers, including DHL, FedEx, UPS, depending on the shipping method selected at checkout.
A tracking number will be provided via email once your order has shipped so you can monitor your delivery status.

5. Customs & Duties:

We ship our products worldwide.
The duties and taxes such as VAT, custom duties, and clearing fees and other taxes applicable to the purchased goods as per the respective country laws is to be borne by the customer.
Customs processing times may vary, which may cause slight delays in delivery.

6. Address Accuracy:

Please double-check your shipping address to ensure that it is correct before submitting your order. We are not responsible for delays or lost packages due to incorrect or incomplete address information.

7. Lost or Damaged Packages:

If your package is lost or damaged during transit, please contact us at [Your Contact Email] immediately. We will work with the carrier to resolve the issue as quickly as possible.

8. Additional Information:

Business days are Monday through Friday, excluding national holidays.
During peak seasons, such as holidays, or due to unforeseen circumstances (e.g., weather conditions), deliveries may take longer than usual.

For any further questions you can always write to us at itsenergyoo@gmail.com